Case Study:
CHA Nevada

Faster Access.
Happier Patients.
Proven Results.

See how Alcar Health helped Community Health Alliance Nevada reduce call abandonment by 95%—and how we can help you do the same.

The Challenge

Struggling with recruitment, retention, and rising call volumes?
Community Health Alliance Nevada faced mounting recruitment and retention challenges in their call center, leading to:

  • 37.8% call abandonment rates

  • 8-minute average answer times

  • Patient frustration and delayed access to care

The Solution

A Trusted Partner for Contact Center Augmentation
Alcar Health brought in a partner with bilingual, culturally fluent agents and proven operational processes to:

  • Reduce call abandonment rates dramatically

  • Cut answer times from minutes to seconds

  • Improve patient satisfaction and staff workflows

The Results

  • Call abandonment dropped from 37.8% → 1.9%

  • Average answer times reduced from 8 minutes → 16 seconds

  • Happier patients. Less stressed staff. Better care access.

Why It Matters

Every unanswered call is a missed opportunity to serve patients. With Alcar Health’s solutions, FQHCs like CHA can keep pace with demand and ensure no patient gets left behind.

The Challenge

37.8% call abandonment
8 min average answer time

The Results

1.9% call abandonment
16 sec average answer time

Why It Matters

Faster access, improved satisfaction, and stronger value-based care

Ready to improve your patient experience?

Let’s talk about how Alcar Health can help you achieve the same results.