Contact Center Augmentation
Our Winning Formula Comes From Experience
We understand today's challenges in finding and retaining the right team members to handle your call center and back-office operations
We have partnered with selected HIPAA compliant and trusted organizations with experience in providing Contact Center and Back Office Augmentation to our clients
Benefits For Your FQHC
Staffing - We handle all hiring and onboarding of your remote, dedicated staff members
Training – Our team of trainers handles all training classes without the need of your staff
Cost Savings - We save you an average of 30–50% of cost and provide difference pricing models from hourly, fixed rate and performance-based.
Technology – We are HIPAA compliant and work within your EMR and phone systems
Office Space - Make better use of your office space for clinical services with a higher ROI
Performance Based Pricing Call Campaigns
Contact Center & Back Office Augmentation Services:
Appointment Scheduling - Compliantly and effectively handle all your appointment scheduling while ensuring your patients a great customer experience
Referral Department - Our team reviews, classifies and uploads all documents received via email or fax into the patient file in your EMR. When needed, tasks are created for your team of providers, MAs and nurses
Medical Records Department - Patients are helped by checking the statuses on their referrals and approvals and are provided with the information necessary to see their specialists