End-to-end Contact Center
Solutions

Simplify your Contact Center and back office challenges with ALCAR’s trusted, HIPAA-compliant partners.

Types of Organizations we Serve

  • Federal Qualified Health Centers (FQHCs)

  • Medical Groups and IPAs

  • Speciality Organizations (Dermatology, Cardiology, etc.)

  • Payers

  • Enhanced Care Management Organizations

  • Non Emergency Medical Transportation

We’ve Helped Our Clients By 

500k+

Booking 500k+ medical, dental and specialty appointments

15k+

Assisting 15k+ seniors to enroll in Medicare Advantage

10k+

Completing 10k+ Medi-Cal/Medicaid applications

Flexible Support for a Stronger Team

  • Staffing – Our partners take care of recruiting, hiring, and onboarding for your remote full-time bilingual team.

  • Training – Our process prioritizes close collaboration with your team, enabling our training team to get your agents productive asap.

  • Savings – Achieve an average savings of 30–50% over your existing operational costs.

  • Flex Pricing – Hourly, fixed-rate, and performance-based pricing models to suit your requirements.

  • Technology – Our partners use HIPAA-compliant workflows and operate seamlessly within your EMR and phone systems.

Contact Center & Back Office Staff Services

  • Scheduling – Effectively handle all appointment scheduling while ensuring a compliant patient experience.

  • Referrals – Agents check referral and approval status and provide the necessary info to see a specialist.

  • Patient Documents – Agents review, classify, and upload documents received via email or fax into the patient file in your EMR

What Our Clients Say About Us

  • “It's been a pleasure working with ALCAR. There has been consistent open communication throughout the project, and they have been extremely attentive to our evolving needs, questions and requests. The enrollment team members are very efficient and knowledgeable about enrollment. The number of patients who now have Medi-Cal is due to their reach and ability to assist the patient through the process. “

    Nancy Banuelos, RN
    Chief Operations Officer Community
    Health Center of the Central Coast (CHCCC)

  • “ALCAR has provided Medi-Cal enrollment services and support to Golden Valley Health Centers for over three years. ALCAR’s diligent support with patients throughout the Medi-Cal enrollment process and the expansive productivity data reports they provide have been extremely beneficial. This partnership has been a critical part of our efforts to ensure continuous Medi-Cal coverage for our patients.”

    Keota Xiong, MBA
    Director of Managed Care
    Golden Valley Health Centers

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