Team Q&A: Arlette Santiago on Law, Leadership, and Loyalty

Arlette Santiago
Chief Administrative Officer, Mexico Division

At Alcar Health, we believe strong partnerships start with strong people. Our work across the U.S. and Mexico is guided by leaders who bring not just experience—but purpose. One of those leaders is Arlette Santiago, our Chief Administrative Officer for the Mexico Division.

With a background in law and international HR, Arlette supports the operational and legal foundation that allows Alcar to grow with clarity and care. In this Q&A, she shares what drives her—from loyalty and service to the joy of watching a great soccer match.

What inspired you to pursue a career in law and public service?
I like helping people, and in law and public service I found a way to do that.

What drew you to join Alcar Health, and what excites you most about our mission?
Alcar Health and I share a desire to help and solve people’s problems. I agree with its mission because we are always at the service of those who need us.

As CAO, how do you see your role supporting our growth and partnerships?
I see it as an important part—every company requires good internal organization and administration.

What’s one piece of advice you’d give to women pursuing leadership roles in traditionally male-dominated industries?
Let’s take advantage of the opportunities life gives us. Let’s not stop trying to pursue our goals. Let’s be free to make our own decisions.

What’s a value you live by—both professionally and personally?
Loyalty. To myself, my family, my friends, and my work.

What has been your proudest career moment so far?
When I see that with my work, I can change someone’s life in a way that is meaningful to them.

What’s one legal or operational challenge you think most organizations overlook when expanding internationally?
The difference between laws and requirements between countries. That’s why it’s important to hire the services of a professional in the field.

What’s a fun fact about you that most people don’t know?
I really like watching soccer—and I get really passionate when I watch a game of my favorite teams.

How do you recharge or unwind after a long day?
Reaching my house and resting, being with my children, and talking with my friends are all ways I recharge after a long day.

Coffee order of choice—or are you more of a tea person?
Always coffee.

Favorite spot in Mexico everyone should visit at least once?
Tijuana, of course! The food in this city is delicious. There are many options for drinks and amazing food. Valle de Guadalupe is a must-see—good wine, beautiful scenery, and luxurious accommodations.

If you weren’t in law, what career path would you be curious to explore?
Raising funds through events for those most in need.

What’s your go-to motivation when things get tough?
My kids. My family.

In one word, how would your team describe your leadership style?
Helpful.

About Arlette

Arlette Santiago is a lawyer and the Chief Administrative Officer of Alcar Health in Mexico. She previously led HR and legal operations for an international casino company and now helps guide Alcar’s cross-border legal and operational infrastructure. She’s also a proud mother, daughter, sister, and friend—committed to building structure through service and always leading with loyalty.